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Battery life
Our “up to 2 years” battery-life estimate is based on approximately one screen refresh per day. Actual battery life will vary depending on refresh frequency and how the frame is used.
Battery replacement after long-term use
No need to worry too much about this. We provide a one-year product warranty.
How do I set up my frame?
Power on the frame, install the JITRAINNO App, and choose cloud or offline binding.
Should I use cloud binding or offline binding?
Cloud binding enables remote transfers and sharing; offline binding sends photos directly from your phone.
What should I do if my frame cannot connect to Wi-Fi?
Check power, permissions, the 2.4 GHz network, password, distance, and the selected binding mode.
Why does the “JT-” hotspot say there is no internet?
This is normal because the hotspot is only for local communication with the frame.
How do I send photos to my frame?
Select a photo or playlist in the App, preview it, and send it to the frame.
What should I do if photos are not sending?
Verify the selected frame, connection, battery level, and App version.
Does offline binding upload my photos?
Direct transfer does not use the cloud, but enabled cloud backup can upload media separately.
What should I do if voice interaction is unavailable?
Voice interaction requires cloud binding and an available network connection.
How do I restore my frame to factory settings?
Press and hold the front button continuously for 15 seconds.
What should I do if my frame does not charge?
Check the supplied adapter, cable, connections, environment, and device condition.
Why does the e-paper screen flash when changing images?
Brief flashing or color changes are normal during a full e-paper refresh.
Why is an image still visible after power is disconnected?
E-paper retains a completed image without continuous power.
Still need help?
Email our team with your product model and a short description of the issue.